Privacy Policy
Last updated: October 15, 2026
At Story Engine, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. Please read this policy carefully.
1. Information We Collect
Personal Information
When you create an account, we may collect:
- Name and email address
- Organization name and details
- Payment information (processed securely through third-party providers)
- Profile information you choose to provide
Content and Usage Data
When you use our service, we collect:
- Stories and content you create or upload
- Usage data and interaction with our platform
- Device information and IP addresses
- Browser type and operating system
- Signed consent forms: the signer's name, how to reach them, their choices, their typed signature, the date and time, and the IP address and browser used to sign
Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our service.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process your transactions and manage your account
- Generate AI-powered story content based on your inputs
- Send you service updates, security alerts, and support messages
- Respond to your comments, questions, and requests
- Analyze usage patterns to improve user experience
- Prevent fraud, abuse, and security issues
- Comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We may share your information only in the following circumstances:
- With your consent: When you explicitly authorize us to share your information
- Service providers: With third-party vendors who help us operate our service (e.g., hosting, payment processing, AI infrastructure)
- Team members: With other members of your organization who have access to your team account
- Human review: If your team sends content for human review, members of the Story Engine team, including staff and contractors, read and edit the content you send and may see the interview it came from
- Legal compliance: When required by law, legal process, or governmental request
- Business transfers: In connection with a merger, acquisition, or sale of assets
- Protection of rights: To protect the rights, property, or safety of Story Engine, our users, or the public
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Limited access to personal information by employees and contractors
- Secure authentication and authorization processes
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Export: Request a copy of your data in a portable format
- Opt-out: Unsubscribe from marketing communications
- Restriction: Request restriction of processing in certain circumstances
A request to delete your information does not remove a signed consent form. See section 6.
To exercise any of these rights, please contact us at legal@story-engine.ai. We will respond to your request within a reasonable timeframe.
6. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it by law.
Signed consent forms are the exception. We keep every signed consent form and do not delete it, even if the interview, the team, or the signer's account is deleted. This keeps a record of what was agreed to, and lets the person who signed always get their copy. A signed form can be seen only by the person who signed it and by members of the team it was signed for. After a team is deleted, only the person who signed can open it.
7. Third-Party Services
Our service may contain links to third-party websites or services that are not operated by us. We use third-party services including:
- AI and machine learning providers for content generation
- Cloud hosting and storage providers
- Payment processors
- Analytics services
These third parties have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of these third parties.
8. Children's Privacy
Our service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete that information.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. By using our service, you consent to the transfer of your information to these countries. We take steps to ensure your information receives adequate protection.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically. Your continued use of our service after changes are posted constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Email: legal@story-engine.ai